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Customer Training
Important Registration InformationBefore you proceed with registration for an operator course you will need the following:
Browse CoursesClick one of the following links to REVIEW class schedules and course information. US Customers
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| Step | Description |
| 1. Log in or create an account if it’s your first registration. | To create an account, click the New user? Click here link and follow the prompts. |
| 2. Determine which course to take. |
If there is more than one course for your cytometer model, click the Course Catalog button to read the descriptions of each. You must take the course for your cytometer model. For example, BD FACSCanto and BD FACSCanto II are different models. Note that there are also two types of loaders: tube and plate. Both loaders are not taught in the same course, so choose the correct one. Click the Search Courses button to return to the search page. |
| 3. Search for the class. | Select at least one search term (Month/Location/Course), and then click Search. |
| 4. Select the class. | Click the Register button next to the class you wish to attend. |
| 5. Check out to complete your request. |
Click Checkout and then follow the prompts to answer the registration questions. Although you must select a payment method when prompted, payment is not required to complete the registration request. |
| 6. If you need to cancel your request after submission… |
Click the My Profile button and click the Registration tab. See Cancellation Policy below. |
US Customers
Canadian Customers
Cancellation Policy
Cancellation by BD Biosciences: BD may cancel courses for reasons of expected attendance, weather or other circumstances making it impractical to hold the course. If a course is cancelled, BD will refund the course tuition in full or provide an alternative date for the course. In most cases, BD will be able to notify registrants at least 21 days prior to the start of class of a course cancellation.
Cancellation by student: Cancellations received at least 21 days prior to the class start date will receive a full refund. If a cancellation or reschedule request is received fewer than 21 days before the start date, a cancellation fee of up to 33% may be applied, and the student will be required to reimburse BD Biosciences for any costs incurred. Refunds will not be provided for 'no-shows'.
Note: You can either cancel online through the registration system or you can contact the training coordinator. Non-payment of tuition does not constitute a proper cancellation.
Additional Information
For additional information or to schedule training at your facility, contact the training coordinator at (877) 232-8995, prompt 5 (8:00 AM to 5:00 PM Pacific Time).
Locating Your Cytometer Serial Number:
| Cytometer | Serial Number | |
| Prefix | Location | |
| BD FACSAria I/II | P | Front panel, left side |
| BD FACSArray | W | Panel behind the front access door |
| BD FACSCalibur | E | Back panel, middle |
| BD FACSCanto I/II | V | Front panel, left side |
| BD Influx | 00- or Z | Top of main power supply |
| BD LSR II (blue stripe) | H | Under the lid, main chassis, right side |
| BD LSR II (orange stripe) | H | Under the lid, main chassis, left side |
Training Provisions (US only): Two training provisions are typically provided with the purchase of a flow cytometer, except for the BD FACSArray Bioanalyzer. Each provision is valid for attendance by one person at an operator course held at a BD Biosciences training center during the year following cytometer installation. Each provision includes lodging for five nights at a BD-selected hotel, class materials, lunches, a group dinner (4 1/2 day operator courses only), and local transportation between a BD-selected hotel near the training center and BD Biosciences.
Operator training for a particular instrument is not transferable to courses offered for other products, nor may it be exchanged for a specialty class, or on-site training without an additional fee.
Tuition Payment (US only): After you have used up your training provisions (or they have expired), a tuition fee will be charged for each student. To confirm registration for a class, you must provide tuition payment information in the form of a faxed purchase order, credit card information, or a check after you receive a training request acknowledgement email.
For operator courses held at BD, tuition includes class materials, lunches, a group dinner (4 1/2 day operator courses only), and local transportation between a BD-selected hotel near the training center and BD Biosciences. The fee does not include hotel lodging. For workshops, tuition includes course materials and lunches.
Training at Your Facility: The daily fee for training at your facility is $1,800. This fee covers course materials for up to three participants and trainer time and travel. Additional materials may be purchased for $65 per set.